Frequently Asked Questions
What about artwork for personalised products?
We have an in-house designer who will provide you with fonts, designs and mockups of your personalised items at no extra costs.Which delivery methods do you use?
Depending on your order and location, we will recommend the best delivery method: The Courier Guy Amarex PostNetHow long does delivery take?
This depends on if we have stock and where you are based:-
- 1 - 4 working days if we have stock
- Personalised items may take a bit longer, please ask us on the lead time
- For special imports, please drop us an email with your wedding date
Do you have a physical shop?
No, we do not. Our website is our shopfront. All orders can be placed via our website or email so you can shop our wonderful range from the comfort of your home.What payment methods do you accept?
At the moment, we only accept EFT's, cash deposits and cash if collecting from our premises. Credit card payments coming soon.Are there personalisation costs?
Unless stated that it is included, personalisation fees are an additional cost. We include the artwork but please enquire and we will give you the nitty gritty breakdown on what is included and excluded.Refund policy
We do not offer refunds on personalised or custom orders. For custom imported products, we also do not offer a refund as we are unable to return products to our international supplier. For standard stock items, we do offer a refund if returned in original condition within 7 days. Refunds exclude courier fees and a handling fee.